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What information should I include in a ticket?
Include the service, domain, incident time and exact error message. Add reproduction steps and a useful screenshot, masking passwords and sensitive data.
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Reply in the existing ticket through your client area to retain context and conversation history. Add new observations instead of opening several requests for the same incident.
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Search the knowledge base for the product or error message. If the guide does not resolve it, include completed checks in your ticket to help diagnosis.